Legal information — Entrysignal
This page sets out key legal terms, our compliance with New Zealand legislation, complaints procedures and how to request access to your personal information.
- Company: Entrysignal
- Address: 28A Dominion Road, Mount Eden, Auckland 1024, New Zealand
- NZBN: 9429049999999
- GST: Registered (if applicable)
- Phone: + (64) 27 834-19-05
Terms of Service
Entrysignal provides commercial office repair, refurbishment and maintenance services across New Zealand. These terms govern the supply of services unless otherwise agreed in writing. Estimates are indicative and subject to site inspection and final scope. Acceptance of a quote, or instruction to proceed, constitutes agreement to these terms.
Quotes and variations
All quotes specify scope and exclusions. Additional work discovered on-site will be quoted as a variation and requires written approval before commencement.
Pricing and payment
Invoices are payable within the agreed payment terms. Prices are exclusive of GST unless stated. We reserve the right to charge interest on overdue amounts.
Liability, warranties and consumer rights (NZ)
We warrant that services will be provided with reasonable care and skill. For consumer contracts, nothing in these terms limits rights under the Consumer Guarantees Act 1993 where it applies. For commercial customers, our liability is limited to the value of the invoice for the relevant services except to the extent required by law.
Key points
- We hold appropriate public liability insurance.
- Liability for indirect or consequential loss is excluded to the maximum extent permitted by law.
- Claims for faulty workmanship should be notified promptly with supporting details.
Regulatory compliance and standards
Electrical and plumbing works
Where works involve licensed trades, we engage appropriately licensed contractors and comply with NZ building codes, Electrical (Safety) regulations and relevant standards.
Health & Safety
We follow site-specific health and safety plans and NZ Health and Safety at Work Act requirements for contractors operating on customer sites.
Privacy & Personal Information (summary)
Entrysignal collects and uses personal information necessary to provide services, manage contracts and meet legal obligations under New Zealand law. Our full Privacy Policy describes what we collect, retention periods, security measures, and how to exercise your rights.
To view the full policy or make a privacy request, see Privacy Policy or use the access request form below.
Data retention & access
Records are retained for as long as necessary for operational, legal or regulatory reasons. Individuals may request access or correction; we respond in accordance with the Privacy Act 2020 timelines.
Complaints & Dispute Resolution
If you have a complaint about our services, please notify us promptly so we can investigate and resolve the issue. Complaints should include relevant contract/invoice numbers and photographs if available.
- Raise complaint by email to Entrysignal@gmail.com or by phone +64 27 834-19-05.
- We will acknowledge receipt within 3 business days.
- We aim to provide a proposed resolution within 15 business days.
If we cannot resolve a dispute, parties may seek mediation or resolve the matter under New Zealand law in the appropriate jurisdiction.
External options
For consumer matters you may also contact the Ministry of Business, Innovation and Employment (MBIE) or seek dispute resolution through a recognised ADR provider.
Request personal infoAccess / Correction Request (Privacy Act 2020)
Use the form to request access to personal information we hold about you or to request correction. We may require proof of identity before releasing personal data. There is *** fee for requests unless duplication costs apply and you will be informed.
| Response time | Typical |
|---|---|
| Acknowledgement | 3 business days |
| Full response | 20 business days (may extend) |
